Flight Centre is firmly committed to protecting the privacy and confidentiality of personal information. We maintain robust physical, electronic and procedural safeguards to protect personal information in our care.
How do we collect personal information?
We may request information about you when you purchase or make enquires about tickets or other products and services; when you enter competitions or register for promotions or when you request brochures or other information. We may also collect information when we invite you to complete surveys or provide us with feedback.
What personal information do we collect?
We collect information that is required for use in the business activities of Flight Centre.
This may include: name; mailing address; e-mail; telephone number(s); financial details necessary in order to process various transactions and any other information you may elect to provide to us.
How do we use personal information?
We use personal information to provide our customers with numerous travel products and services.
Flight Centre may use the information for related purposes such as:
- Identification of fraud or error
- Regulatory reporting and compliance
- Internal accounting and administration
- Servicing our relationship with our customers by among other things providing updates on promotions and services we think may interest you or to involve you in market research.
Is the information disclosed to third parties?
We may disclose information about individuals as permitted by law. We may share information with regulatory bodies and law enforcement officials, provide information to protect against fraud and share information with your consent.
Flight Centre primarily acts in the capacity of an agent and accordingly is obliged to disclose your personal information to other companies involved in providing your travel or related services and facilities. Under these circumstances other companies may receive personal information but are legally bound to safeguard this information and not use it for any other purposes, although Flight Centre is not responsible for ensuring this.
Trans-Border data flows
Considering the nature of travel products and services, it may be necessary for us to forward personal information to relevant overseas third party service providers.
Security of information
Flight Centre has implemented appropriate physical, electronic and managerial security procedures in order to protect personal information from loss, misuse, alteration or destruction.
Flight Centre regularly reviews security and encryption technologies and will strive to protect information to the fullest extent possible.
Access and correction of personal information
We invite you to access and correct any personal information we may hold on you.
Communications from Flight Centre
We only contact you if you have opted in to hear from us. Should you no longer wish to receive information on promotions and services we think may be of interest to you, or participate in market research, simply use the unsubscribe functionality included in our email communications. To remove your details from our mail database send an email to firstname.lastname@example.org.
Feedback / complaints